Resume
Jaycie Provence
Education
Gonzaga University, Spokane, WA
Bachelor of Business Administration, Marketing
Minor in Digital Marketing
Saint Louis University, Madrid, Spain
Semester Study Abroad Program
Work Experience
Mission Fed Credit Union, San Diego, CA | Website
November 2023 - Present
Social Media Specialist
Developed and executed comprehensive social media strategies, ensuring adherence to best practices and current trends while maintaining Mission Fed's brand voice across all platforms
Cultivated and maintained a comprehensive content calendar, strategically aligning posts with company objectives and audience preferences to optimize engagement
Proactively monitored and managed reviews on prominent platforms such as Yelp and Google My Business, promptly addressing customer feedback to enhance brand sentiment and customer satisfaction
Ninthlink, San Diego, CA | Website
October 2022 - September 2024
Social & Account Manager
Orchestrated successful social media strategies, cultivating valuable connections and delivering unparalleled customer service
Leveraged exceptional communication skills to engage with and satisfy customers, elevating brand perception proactively
Pioneered and optimized workflows for streamlined social media content creation, scheduling, and analytics reporting
Avenue Stone Luxury Real Estate, Spokane, WA | Website
January 2022 - May 2022
Social Media Manager
Spearheaded efforts to enhance brand consistency across company media platforms, devising systems for improved coherence
Crafted a comprehensive strategic plan for consistent posting and innovative content creation across all social channels
Innovated and established partnerships within the community, reinforcing brand integrity and fostering customer loyalty
Victory Media, Spokane, WA | Website
September 2021 - December 2021
Social Media Manager
Proficiently managed client accounts, including content creation, post-scheduling, and copywriting to boost engagement
Collaborated effectively with colleagues in the social department and maintained client relationships through frequent communication
Attended community events and weekly meetings, ensuring clients remained current and relevant in the media landscape
Spokane Eats, Spokane, WA | Website
September 2019 - May 2022
Influencer Marketing Manager
Authored multiple engaging blog posts for an influencer, actively participating in brand events.
Ensured website accuracy, making local event information accessible to the community
Maintained the company’s social media accounts, generating anticipation for upcoming events through strategic networking
Leadership Experience
Alpha Kappa Psi, Spokane, WA
September 2021 - May 2022
Member
Member of Alpha Kappa Psi, a professional business fraternity fostering leadership networking and professional development opportunities, served as a dedicated member of the marketing committee
Family Nanny, Spokane, WA
September 2019 - May 2022
Care Provider
Provided exceptional care to three children from two families, offering transportation, homework assistance, chore delegation, and maintaining open communication with their families
Tender Touch Home Care, Burbank, CA
May 2020 - August 2020
Caretaker
Offered compassionate care for special needs children, engaging them with activities such as reading, games, and swimming
MultiCare Hospitals, Spokane, WA
January 2019 - May 2019
UCLA COPE Health Scholar
Collaborated with a dedicated team through UCLA to support a new hospital initiative, providing one-on-one patient care and assisting nurses with various tasks